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Case Study

How ChalkTalkSPORTS increased their fulfillment output by 40% and cut temp ramp time to near zero with ShipJunction

Key Benefits and Outcomes

Increased fulfillment output by 40%

Q4 temp ramp time reduced to near zero

Improved warehouse efficiency

The Challenge

When ChalkTalk SPORTS began their search for a multi-carrier shipping solution, they were growing rapidly. They operate four online storefronts plus an Amazon store. In addition to stock products that are ready to pick, a significant portion of its business consists of personalized and made-to-order items.

Chris Lynn, VP of Operations at ChalkTalk SPORTS, recognized the need to scale the company’s operations and began looking for a shipping and fulfillment solution that could support the complexity of multiple storefronts and four separate fulfillment lines, each dedicated to a different product type.

Chris and his team partnered with ShipJunction to implement a solution that could support this operational complexity while accommodating ChalkTalkSPORTS’ long-term growth objectives.

The Strategy

ShipJunction worked with the ChalkTalk SPORTS team to map their existing processes and identify bottlenecks and operational challenges. Together, the teams designed new workflows that took advantage of ShipJunction’s flexibility to support the way ChalkTalkSPORTS wanted its operation to run.

The goals were to:

  1. Simplify fulfillment
  2. Improve warehouse efficiency
  3. Streamline shipping across multiple carriers
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“

With ShipJunction, we are now very confident about being able to handle our growth projections, as we are much more efficient. ShipJunction allows us to hire temp labor in Q4 and have their ramp up time be near zero.

”
Chris Lynn VP of Operations at ChalkTalk Sports
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The Solution

ShipJunction delivered a solution that significantly consolidated and simplified the management of orders and shipping label generation, starting from their storefronts and Amazon store, through to the assignment and sequencing of those orders through their 4 differentiated fulfillment lines, and finally executing the shipping of the packages through the appropriate carrier method.

“ShipJunction has tremendously helped us simplify our fulfillment processes and delivered a solution that addressed our previous major challenges,” explains Chris. “We are now able to organize our orders for picking and production exactly how we want.”

Simplified Fulfillment

Before ShipJunction, ChalkTalk SPORTS relied on numerous manual steps to manage orders from its online storefronts and Amazon. Orders had to be sorted, documents organized, and shipping labels generated as part of the fulfillment process.

With ShipJunction, orders flow through a consolidated workflow. The system recognizes the originating store and generates a PDF for each order that combines the shipping label, packing slip, marketing or promotional messaging, and appropriate store branding.

The new workflow also gives the team greater visibility and control over shipping and QA. Reporting dashboards provide a snapshot of operations and help surface potential issues, while errors from incorrect addresses and duplicate shipments have been eliminated.

Improved Warehouse Efficiency

Automating previously manual administrative work reduced the time spent organizing orders, routing packing slips to the appropriate fulfillment line, determining pick-and-pack logic, and generating shipping labels.

ChalkTalk SPORTS uses ShipJunction to organize orders into waves and generate pick lists for each fulfillment line, helping the warehouse team manage work based on current order volume and operational needs.

Once items are picked, Pack Verify guides the packing process before a shipping label can be printed. This helps prevent packing and shipping errors while allowing the team to move orders through fulfillment without relying on memory or click-heavy workflows.

Streamlined Multi-Carrier Shipping

They employ a multi-carrier strategy for domestic and international orders. Previously, some shipments were processed in a separate carrier portal and required a manual, click-heavy workflow to generate shipping labels.

With ShipJunction, domestic and international orders now move through the same consolidated workflow. Shipping labels are generated within ShipJunction with a single click, eliminating the need for the three separate terminals and logging into different carrier portals.

The Result

With ShipJunction, ChalkTalk SPORTS increased their fulfillment output by 40% with the same team. During their Q4 peak season, they have reduced ramp time for temp labor to near zero. 

Chris describes the impact on their business: “By automating the manual administrative steps in shipping and fulfillment, ShipJunction has allowed us to reassign those newly freed-up resources to increase output and accuracy. Finally, the key result is that we are now very confident about being able to handle our growth projections, as we are much more efficient with ShipJunction.” 

About the support they’ve received from ShipJunction, Chris says, “Working with ShipJunction has made our operations significantly more efficient. They are a highly responsive and collaborative partner; we are very happy with the results and strongly recommend their solution.” 

ChalkTalk SPORTS was founded in 1995 in Connecticut by a family immersed in the youth sports world. They are a leading sports lifestyle and gifts brand with a wide assortment across a broad spectrum of sports, including hockey, lacrosse, football, soccer and baseball just to name a few. As the preeminent gift source for sports fans and lifestyles, ChalkTalk SPORTS provides great products and outstanding customer service.